Before you start
General questionsQ. I am not a technical person - do I need developer help to fully customize the campaign page? A. You don't need to be a technical person! give2gether's platform is all about simplicity and ease of use, so anyone can customize a great campaign page. Q. What type of nonprofit may use the platform?
Q. Where can I see the terms and conditions? I want to send it to our legal department.
A. Under your non profit management area, after you login, you will find the link to your End User Licensing Agreement.
About Payment Setup
Q. Where do I connect my PayPal/Sage/IATS account to recievce donations A. Please refer to "Ready to launch my campaign. Now what?" About Personal Fundraising PagesA 30 sec video clip is the most effective way to raise more money! see how other are motivating their crowd.
About donations:
Q. Can I set a matching gift for our campaign? A. yes. Donation Matching occurs when a company or individual agrees to match your campaign donations dollar-for-dollar for a specific time period and/or up to a certain dollar amount. If donation matching is enabled, and a supporter makes a contribution to your campaign, an offline donation will automatically be created to match all donations for the specified time period, and/or up to the specified amount. Transaction and credit card fees are never assessed to offline donations. Contact your success manager at give2gether to enable and set matching for your campaigns. Q. Can I record an offline donation? A. If a donor or a fundraiser sends in a check, you can now add them manually, so it will show up with all your other donations both on the campaign page and on the donor reports. This also enables you to acknowledge offline donors and even associate external donations with champion, adding them to individual fundraising pages. To add a new offline donation, sign in to your give2gether account and go to the campaign mgt area. Click Add external Donation on the right navigation bar to enter a new check or cash donation. Once you're satisfied with everything, you can click Confirm. Please bear in mind that once you have confirmed the donation, its details cannot be changed! When you click Confirm, a thank you email will be sent to the donor (if the donor's email address is provided) with receipt details, just the same as the confirmation email we send to online donors
Q. One of our donors complains about making more than one gift (e.g. on behalf of his mother/father/relative), and all donations coming up on their name. A. Please refer your donor to Donor FAQ: "Can I make a donation on behalf of my company / my relative?" A donor can donate on behalf of someone else assuming of course he/she has their authorization to use their credit card. This way, you can get someone else's name - not yours - on the Donors Page and on the donation receipt. You must be signed out from your own give2gether account. If you are logged in or know how to Sign out, please do that first and then continue to step 3 below. Alternatively, follow step 1-2-3 below.
Now, click the link - This will sign you out and let you donate on behalf of someone else. Don't worry; you will always be able to sign back in with your own give2gether user.
Q. Where can I find the information about who a donor has made a gift in memoriam for, or as a gift to?
A. Under your donor list, once you double click a donor record, and find all these details, including more donor details as well as all relevant donation record details.
Q. How is the contribution range (minimum and maximum) set, and by whom? A. Your organization defines the contribution range when creating the campaign. It is highly recommended to consult with one of our campaign advisors to get custom recommendations and best-practices for your campaign. Q. How soon are the donations available to me? A. Donations go directly to your organization's payment gateway and then to your account. You can access them online or download the latest donors report at any time via your management area, under Reports->Donors List.
Q. Why is it so important to verify our PayPal account A. If you will be using your PayPal account to collect donations, MAKE SURE your nonprofit account status is marked as "verified", otherwise you will not be able to receive credit card donations Q, How do I verify our PayPal account? A. Follow these simple steps. login to your PayPal account and then Copy the following URL and swap the "PayPal email address" with your PayPal account email https://www.paypal.com/verified/pal=paypal email address Paste the URL and click enter. This should show if the account status (verified or not). If it is verified, great! You can continue to your give2gether "start fundraising wizard". If your PayPal account is not yet verified, you should contact PayPal ASAP to complete the account verification process.
Q. Where do I connect my PayPal/Sage/IATS account to recievce donations
A. Please refer to "Ready to launch my campaign. Now what?"
Q. What does a nonprofits need in order to use Network for Good to collect donations?
About campaigns:Q. Does it matter what type of Facebook page we have on facebook? (i.e., a regular page, group or a "fan page" with followers). A. Only Facebook's Fan pages widgets are supported. All other FB pages will look distorted. Please refer to FB Fan PAge ID.
Q. Can a campaign's target date be changed? Q. How to generate more traffic to my give2gether campaign? A.It is entirely up to you how well you spreads the word about your campaigns, thus building and expanding your donor and supporter base. Here is how:
Your give2gether account:Q. I loved the free trial. What do I need to do to extend the trial? A. Nothing - you are ready to go. If you certified your account with give2gether, and you are able to collect donations, that means you completed the activation process. After the 10 days free trial, your billing starts. Q. What's the minimum agreement term? A. 6 months and FREE additional months for 12 and 18 months agreements. Q. What happens if I set up a campaign page and my board of trustees/manager/committee doesn't approve the budget? A. No harm done. Please contact support and ask to keep your campaign page live so that once your budget does get approve, you are ready to go! Q. When does the clock start on the free 10 days? What action does the organization take to start the clock? A. Once the certification process is completed, you have already connected your billing gateway (e.g. PayPal/Sage/IATS account) and launched your campaign. In simple words, the clock only starts ticking when you start live fundraising, not before.
Q. How do I reset my password? A. Click on "sign-in" at the top right of the page and look for the link "forgot password". A link will be sent to your registered email address allwoing you to reset your password. Q. Can I add another admin to my give2gether account? A. Yes. Have your new admin Register here or sign out and register on his/her behalf.
About e-mails:Q. What % of the recipients of the campaigns' e-mails will forward information about the campaign to other people? A. There is no straight answer to that; it is subjective to parameters such as the quality of your distribution list, the subject line of the e-mail, sense of urgency, cause, time of day etc. Our support team can assist you to increase your emails opening rates and subsequently increase your conversion results. Q. Does the size of an organization's email list matter? Is there a limit to the number of addresses that can be entered? A. The more the merrier! We set 5,000 as a minimum, but campaigns have been successful with less. Of course, the bigger your network is, the higher the number of your campaigns' visitors and donors. Q. Does the system keep the addresses private? A. We will never publish donors or supporters e-mail addresses. This is protected by our privacy policy as well. Q. Does the system allow the recipients to opt out of receiving the email if they want? A. Opt out option is mandatory in any e-mail campaign.
About reports:Q. In the Mail Blasts report, what does the Viewed value refer to? A. Viewed counts unique views of this email blast. Note that this number does not include those listed under "visited" column (i.e. Click Through). So "viewed" counts those who viewed the email, but did not click through. About the give2gether Facebook Application:
Q. How to Install your give2gether's Facebook App?
A. Installing your FB app takes 5 minutes. Make sure you READ the instructions and follow through to have a smooth install experience.
About editingQ. How to wrap text nicely around an image? A. That's easy - Click on an image, now click on the insert/edit image icon. A little pop up window comes up - Click the 3rd tab called "appearance"
About pricing:Q. What is give2gether's pricing model? A. give2gether's pricing policy is refreshing - it's fair, flexible and easy to comprehend. No fine print, no hidden cost - fair pricing to get you more net-net donations! No set up fees: First 10 days are free. That's how sure we are about you getting results on give2gether. So, during the 10 days free trial, you will retain 100% of all donations raised in your campaign (except for credit card billing/handling fees) and pay NO licensing fees and NO transaction fees to give2gether. In fact, 90% of our clients raise their entire yearly license fees during their first month of subscription. Set the best package for your fundraising needs and budget, simulate what you expect to raise in the next quarter, and decide accordingly. Here is how it works, let's say that you start with the basic package - $300 monthly license fee + 5% transaction fee. Now that you're happy with the results and convened about the great campaigns you have on give2gether - you are ready to move to the premium package -$400 monthly license fee + 4.5% transaction fee. You decide whether to continue lowering your transaction fees and have more on the net donations all the way down to 2% transaction fee, or stay with the plan you are on.
Q. Can I create a QR code for my campaign?
A. Yes. QR code is a two dimensional barcode that can encode a URL. Smartphones are able to visit the URL by taking a picture of the barcode. For example: You can generate QR codes here: http://qrcode.kaywa.com/ Didn't find what you were looking for?
Please be so kind and let us know, so we can improve it for the nonprofit community and your peer development professionals
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