Non profits frequently asked questions

Before you start

Make sure you went through the 4 steps to become an online fundraising master.
You will find priceless "know-how's", tips and tricks in this section: 6 keys to successful fundraising.

General questions

Q. I am not a technical person - do I need developer help to fully customize the campaign page?

A. You don't need to be a technical person! give2gether's platform is all about simplicity and ease of use, so anyone can customize a great campaign page.

Q. What type of nonprofit may use the platform?
A. Any approved 501c (3) organization in the U.S. or equivalent in other countries.

Q. Where can I see the terms and conditions? I want to send it to our legal department.

A. Under your non profit management area, after you login, you will find the link to your End User Licensing Agreement.

About donations:

Q. What does a nonprofits need in order to use Network for Good to collect donations?

A. Besides good standing registered US charity number (your EIN), your nonprofit needs to have an up to date record on GuideStar, and to have not opted out from receiving donations through GuideStar/NFG.

Q. How is the contribution range (minimum and maximum) set, and by whom?

A. Your organization defines the contribution range when creating the campaign. It is highly recommended to consult with one of our campaign advisors to get custom recommendations and best-practices for your campaign.

Q. How soon are the donations available to me?

A. Donations go directly to your organization's payment gateway and then to your account. You can access them online or download the latest donors report at any time via your management area, under Reports->Donors List.

Q. Where can I find the information about who a donor has made a gift in memoriam for, or as a gift to?
A. Under your donor list, once you double click a donor record, and find all these details, including more donor details as well as all relevant donation record details.

Q. Why is it so important to verify our PayPal account

A. If you will be using your PayPal account to collect donations, MAKE SURE your nonprofit account status is marked as "verified", otherwise you will not be able to receive credit card donations

Q, How do I verify our PayPal account?

A. login to your PayPal account and then

Copy the following URL and swap the "( PayPal email address)" with your PayPal account email https://www.paypal.com/verified/pal=(paypal email address)

Paste the URL and click enter.

This should show if the account status (verified or not)

If it is verified, great! You can continue to your give2gether "start fundraising wizard". If your PayPal account is not yet verified, you should contact PayPal ASAP to complete the account verification process.

About campaigns:

Q. Does it matter what type of Facebook page we have on facebook? (i.e., a regular page, group or a "fan page" with followers).

A. Only Facebook's Fan pages widgets are supported. All other FB pages will look distorted. Please refer to FB Fan PAge ID.

Q. Can a campaign's target date be changed?
A. The campaign target date is fixed at the setup stage. If you have a valid reason for changing it- please contact us, explain why would you like to change it and a support representative will be happy to modify that for you manually.

Q. How to generate more traffic to my give2gether campaign?

A.It is entirely up to you how well you spreads the word about your campaigns, thus building and expanding your donor and supporter base. Here is how:

Keep traffic coming by using a weekly email marketing plan to hit the inbox ofyour donors at least once a week during the duration of your campaign.

Spread the word about the campaign via social media promotions (Facebook,Linkedin and Twitter)

Be creative! Wether through Calendar Contest or a Secret Show for Japan, or even a virtual walk - keep your donors in mind. Hey, you may want to let your supporters raise meals instead of $$

Make sure you get coaching and advice from one of give2gether's campaign advisors on how to best leverage the campaign page and improve your conversion rate.

Your give2gether account:

Q. I loved the free trial. What do I need to do to extend the trial?

A. Nothing - you are ready to go. If you certified your account with give2gether, and you are able to collect donations, that means you completed the activation process. After the 10 days free trial, your billing starts.

Q. What's the minimum agreement term?

A. 6 months and FREE months for 12 and 18 months agreements.

Q. What happens if I set up a campaign page and my board of trustees/manager/committee doesn't approve the budget?

A. No harm done. Please contact support and ask to keep your campaign page live so that once your budget does get approve, you are ready to go!

Q. When does the clock start on the free 10 days? What action does the organization take to start the clock?

A. Once the certification process is completed, you have already connected your billing gateway (e.g. PayPal/Sage/IATS account) and launched your campaign. In simple words, the clock only starts ticking when you start live fundraising, not before.

Q. How do I reset my password?

A. Click on "sign-in" at the top right of the page and look for the link "forgot password". A link will be sent to your registered email address allwoing you to reset your password.

Q. Can I add anothe radmin to my give2gether account?

Yes. Have your new admin Register here or sign out and register on his/her behalf.

Next, send a request with the subject line: "add an admin" with his name and email to support@give2gether.com with the requested campaign URL (e.g. http://www.give2gether.com/projects/safer-foundation/)

allow up to 24 hours to get admin access.

Your new admin will then have access to your campaign. He should look for the orange banner at the top of the page allowing fast access from anywhere within the site as well as through the "my campaigns" section at the page header (see below)

About editing

Q. How to wrap text nicely around an image?

A. That's easy - How to wrap text nicely around an image
Click on an image, then click the 3rd tab called appearance. Choose alignment (in this case left) and then insert 5-10 pixels in the vertical and horizontal space fields

We did go ahead and make a sample change, which you can follow through leter Inline image 1

3. Under Manage – “Key Statistics” – its shows 366 days left in campaign – that is clearly wrong. Starting

About e-mails:

Q. What % of the recipients of the campaigns' e-mails will forward information about the campaign to other people?

A. There is no straight answer to that; it is subjective to parameters such as the quality of your distribution list, the subject line of the e-mail, sense of urgency, cause, time of day etc. Our support team can assist you to increase your emails opening rates and subsequently increase your conversion results.

Q. Does the size of an organization's email list matter? Is there a limit to the number of addresses that can be entered?

A. The more the merrier! We set 5,000 as a minimum, but campaigns have been successful with less. Of course, the bigger your network is, the higher the number of your campaigns' visitors and donors.

Q. Does the system keep the addresses private?

A. We will never publish donors or supporters e-mail addresses. This is protected by our privacy policy as well.

Q. Does the system allow the recipients to opt out of receiving the email if they want?

A. Opt out option is mandatory in any e-mail campaign.

About reports:

Q. In the Mail Blasts report, what does the Viewed value refer to?

A. Viewed counts unique views of this email blast. Note that this number does not include those listed under "visited" column (i.e. Click Through). So "viewed" counts those who viewed the email, but did not click through.

About the give2gether Facebook Application:

Q. How to Install your give2gether's Facebook App?

A. Installing your FB app takes 5 minutes. Make sure your READ the instructions and follow through to have a smooth install experience.

About pricing:

Q. What is give2gether's pricing model?

A. give2gether's pricing policy is refreshing - it's fair, flexible and easy to comprehend.

No fine print, no hidden cost - fair pricing to get you more net-net donations! No set up fees: First 10 days are free.

That's how sure we are about you getting results on give2gether. So, during the 10 days free trial, you will retain 100% of all donations raised in your campaign (except for credit card billing/handling fees) and pay NO licensing fees and NO transaction fees to give2gether.

In fact, 90% of our clients raise their entire yearly license fees during their first month of subscription.

Set the best package for your fundraising needs and budget, simulate what you expect to raise in the next quarter, and decide accordingly.

Here is how it works, let's say that you start with the basic package - $300 monthly license fee + 5% transaction fee.

Now that you're happy with the results and convened about the great campaigns you have on give2gether - you are ready to move to the premium package -$400 monthly license fee + 4.5% transaction fee.

You decide whether to continue lowering your transaction fees and have more on the net donations all the way down to 2% transaction fee, or stay with the plan you are on.

Q. Can I create a QR code for my campaign?

A. Yes. QR code is a two dimensional barcode that can encode a URL. Smartphones are able to visit the URL by taking a picture of the barcode. For example: You can generate QR codes here: http://qrcode.kaywa.com/

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Frequently asked questions by nonprofits