Knowledge Base - Donors/Champions getting stuck on login screen
Sometimes your donors/Champions would complain about getting a strange login screen ...
 

Don't panic :)

Here is some background.
The short hand (good news) that login screen is perfectly normal and based on industry standards, keeping your users privacy.
 
In some more details:
  • Returning champions/donors who have given to a give2gether campaign in the past and have a valid cookie don't see this screen.
  • First time users/supporters/donors are automatically logged in and don't see this screen.
  • The only time people will see this login screen are returning donors/champions who either
    1. manually logged out from give2gether
    2. started a private browsing session (no cookie identified)
    3. using a new device, (phone vs laptop, new computer, home vs office)
    4. using a different browser 
    5. manually deleted cookies/have cookies disabled
The above users are recognized through their email address and have to sign in to proceed.

For obvious reasons, allowing a donor to login into their account based on their email can create a security breach, hence the login for returning users/donors.

As mentioned, donors seeing this login screen have successfully donated through your payment gateway (IATS/PayPal/Authorize/NFG/ etc) and just need to verify their password to access their give2gether account, see their impact, invite more friends, etc.   Same with Champions.

Hint:
If someone doesn't recall their password, they can always use the "I forgot my password"
link at the login screen.
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